Refund policy

At beautybyAdefunkeee, we want you to love your lace essentials. If something isn't right, we're here to help. Please read our returns policy below.

Return window

You have 14 days from the date your order is delivered to request a return. Requests made after 14 days cannot be accepted.

What can be returned

Because our products are cosmetic and hygiene-sensitive, items must be:

• Unopened and unused
• Sealed in their original packaging
• In the same condition you received them

What cannot be returned

For health and hygiene reasons, we cannot accept returns of:

• Products that have been opened, used, or unsealed
• Items not in their original, undamaged packaging
• Gift cards

How to start a return

Email us at support@beautybyadefunkeee.com within 14 days of delivery. Include your order number and the item or items you'd like to return. Our team will confirm whether your return is eligible and send you a prepaid return label with instructions. Please don't ship anything back before your return is approved, as we can only process returns we've authorized.

Return shipping

When your return is approved, we'll email you a prepaid return shipping label, so you don't have to arrange shipping yourself. The cost of return shipping is deducted from your refund, unless the return is the result of our error, such as a defective item or the wrong product, in which case we cover it.

Damaged, defective, or incorrect items

If your order arrives damaged, defective, or incorrect, please contact us at support@beautybyadefunkeee.com within 48 hours of delivery with your order number and a photo of the issue. We'll cover return shipping and send a replacement or issue a full refund, whichever you prefer.

Refunds

Once we receive and inspect your returned item, we'll email you to confirm. Approved refunds are issued to your original payment method within 5 to 10 business days. Depending on your bank or card provider, it may take a few extra days for the refund to appear. Original shipping charges are non-refundable, except where the return is due to our error.

Exchanges

If you'd like a different product, the fastest way is to return your eligible item for a refund and place a new order.

Questions?

We're happy to help. Reach us at support@beautybyadefunkeee.com, Monday to Friday, 9am to 5pm CST.